亚博APP手机版

24H全国免费服务热线
13506151202

服务保障体系

  • 服务承诺

WOYABOAPPSHOUJIBANSHITONGGUOISO9001:2000ZHILIANGGUANLITIXIGUOJIRENZHENGDANWEI,DUIGUKEFUWUYIJIANLILEYIZHENGTAOFUWUGUANLITIXIWENJIAN,BINGYEYANGESHISHIGUANLI,DUIGUKEBAOYOUFEICHANGRENZHENFUZEDEJINGSHEN。WOYABOAPPSHOUJIBANYANGEANWENJIAN:YG/CD7.5-03《XIAOSHOUFUWUSHISHIBANFA》SHIZHONGGUANCHUANZAIXIAOQIAN、XIAOZHONG、SHOUHOUFUWUZHIZHONG,DUIGUKESHISHIYIXILIEDEYOUHUICUOSHI。

WOMENBAOZHENGHUOWUSHIQUANXIN、WEISHIYONGGUODE,SHIYONGYILIUDEGONGYIHEZUIYOUCAILIAOZHIZAODE,BINGWANQUANFUHEHETONGGUIDINGDEZHILIANG,GUIGEHEXINGNENGDEYAOQIU。KEYIXIANGMAIFANGTIJIAOSHEBEIJICAILIAODEYOUGUANZHILIANGHEGEZHENGSHU,CHANDIZHENGMINGDENGZILIAO,XUYAOJIANYANDECAILIAOANYAOQIUJINXINGJIANYAN,BINGTIGONGJIANYANBAOGAODENGZILIAO。ZAIWOMENTIGONGJISHUCHENGSHUDECHANPINDETONGSHI,WOMENYEJIANGTIGONGYOUZHIDEJISHUFUWU,FUWUYESHIWOMENCHANPINDEYIBUFEN,ZHIYAOSHEBEIZAI,WOMENDEFUWUJIUZAI,WOMENKEYICHONGFENFAHUIYOUSHI,GENGHAODEWEIYONGHUZUOHAOFUWU。

ZHILIANGBAOZHENGSHOUXIANCONGJISHUZHESHOU,CONGCHANPINXUANXINGSHANGMANZUYONGHUYAOQIU,WOMENJIANGTIGONGJISHUCHENGSHU,BINGQIEJINGGUOSHIJIANJIANYANYUNXINGWENDING、XINGNENGKEKAODECHANPIN;

YANGEZHIDINGGONGYICUOSHI,YANGEZHIXING,YAOQIUCAOZUOZHEANTUZHIBIAOZHUNYAOQIUHEGONGYIWENJIANJINXINGZIJIAN,ZHUANZHIJIANYANYANGEBAGUAN,BUHEGEDECHANPINDUJUECHUCHANG;

ZAIANZHUANGQIJIANPAIJISHURENYUANCHANGZHUXIANCHANG,JINXINGJISHUFUWU,ZHIDAOANZHUANGZHILIANG,JISHIYUJIAFANGHEJIANLIYABOAPPSHOUJIBANBUMENGOUTONG,FAXIANWENTIJISHIJIEJUE;

RUGUOYONGHUZAISHIYONGGUOCHENGZHONGFAXIANJISHUHEZHILIANGFANGMIANDEWENTI,WOYABOAPPSHOUJIBANLIJIDUISHEBEIJINXINGQIANGXIU,BAOZHENGZAIDIYISHIJIANNEIQIANGXIUWANBI,SHIJINGJISUNSHIZUIXIAOHUA。

服务方面的承诺

1、YANGEZHIXINGFUWUDANGANGUANLIZHIDU,JISHIGENZONGHEGOUTONG;

2、YANGELVXINGHETONGGUIDINGDEGEXIANGYAOQIU,BAOZHENGGONGHUOQI;

3、MIANFEIJINXINGDIAOSHIPEIXUN,DUICAOZUORENYUANZAIANQUAN、JISHUFANGMIANJINXINGPEIXUN;

4、FAXIANWENTIJISHIJIEJUE,SHEFUWUZHUANXIANYABOAPPSHOUJIBAN:400-118-7088、CHUANZHEN:0510-68991001。SHIXING24XIAOSHIFUWU,JIEDAIYONGHULAIFANGLAIDIAN,JIEJIARIBUXIUXI;

5、CHANGNIANKUCUNGEZHONGGUIGEFAMEN、YIBIAO、WANGUAN、LUOSILUOMAOJIGEZHONGGONGJUDENG;

6、JIEDAOWEIXIUXINXILIJIXINGDONG,2XIAOSHIZHINEIDANGDIWEIXIURENYUANDAODAXIANCHANG;RUYUTESHUQINGKUANG,YABOAPPSHOUJIBANZONGBUWEIXIURENYUAN24XIAOSHINEIDAODAXIANCHANG;

7、ZHILIANGBAOZHENGQI:ZHIBAOQIWEISHEBEIJIAOHUOHOU18GEYUEHUOSHEBEITOURUYUNXINGHOU12GEYUE,YIXIANDAOWEIZHUN。

8、QUEXIANBAOXIU:RUGUOJIZUSHEBEIJIAOFUSHIYONGHOU,QUEXIANDUOCIFANFUCHUXIAN,WOFANGHUITIJIAOFENXIBAOGAOHEJIEJUEFANGAN,ZHIDAOZUIHOUJIUZHENGQUEXIAN、TIGONGDEZHIBAOCONGJIUZHENGZHIRIQIZHONGXINJISUANZHIBAOQI。RUGUOSHICHAOCHUWOFANGDEZERENFANWEIDESHUHU、WUCAOZUODENGQINGKUANGERDAOZHIDEGENGHUANXIUZHENG,YINGYOUWOFANGJINXINGXIULI,QIEWAIFEIYONGYOUSHUANGFANGXIESHANGCHENGDAN。ZAIZHIBAOQINEI,SHEBEIYUNXINGZHENGCHANGQIJIAN,WOFANGDINGQIDAOXIANCHANGXUNHUIJIANCHAYICI,DUIGUZHANGYINHUANJISHICHULI;ZAIZHIBAOQINEI,CHUXIANDEGUZHANG,MIANFEIXIULI,MIANFEIGENGHUANPEIJIAN。

9、ZHIBAOQIGUOHOU,DUISHEBEISHIXINGZHONGSHENWEIHU;BAOXIUQIHOUWEIXIURENGONGFEI,JINSHOUCHALVFEIHERENGONGGONGZI。

售后服务内容
培训:

1、MUDE:SHIYONGHUNENGZHANGWOSHEBEIDEGONGZUOYUANLI,NENGANQUANZHENGQUESHIYONGJIWEIHU。

2、NEIRONG:GONGZUOYUANLI,CAOZUOGUICHENG,YUNXINGZHONGDEGEZHUYISHIXIANG,RICHANGWEIHU、BAOYANG、XIULIDEFANGFADENG。

3、FANGSHI:LILUNSHANGKEYUSHIJIANCAOZUO。

现场服务:

1、ZHIDAOANZHUANG、XIAOTU、XIANCHANGJISHUZIXUN。

2、DIAOSHI。

3、BAOYANG。

4、XIANCHANGPEIXUN。

5、GUZHANGPAICHU。

6、XIANCHANGHUIFANG。

回访:

1、MEIYUEZHISHAOYICIXIANCHANGHUIFANG,LIANGCIYABOAPPSHOUJIBANHUIFANG。

2、JIANDUYONGHUKAIJI、BAOYANG、GUANLI。

4、FANKUIYONGHUCHANPINZHILIANG。

5、FANKUIYONGHUHELIHUAJIANYI

售后服务措施和条例
    准备:
  • 1、根据厂部的发货清单,售后服务处1日内确定设备服务责任人名单,责任人按发货清单及到货日期通知用户做好接收设备的准备事宜,并建立用户设备档案和经济档案。
  • 2、责任人于到货日期赶赴工地现场协助用户吊卸及验收。
  • 3、安装期间,技术人员长驻现场。
    调试:
  • 1、中正的售后工程师同时协助用户或安装亚博APP手机版调试设备。
  • 2、如出现故障,售后服务工程师首先与操作人员联系,亚博APP手机版指导;如不能解决,则赶赴现场;现场不能解决,立即通报亚博APP手机版技术总部协助解决。
  • 3、每台设备都有售后服务回访单,意见有用户签署,真正做到用户直接监督我亚博APP手机版售后服务工作。
    回访:
  • 1、每月对设备进行巡视一次。
  • 2、每月两次亚博APP手机版沟通用户机组操作人员的操作技术,听取并解决用户提出的各种技术问题。
  • 3、制订过渡季节的维护、保养方法并指导用户实施。
  • 4、在客户处礼貌待人、耐心细致,配合工作。若用户具备开机调试条件后,责任人须在一周内完成调试工作。
售后服务工作标准
四全服务:

1、QUANGUOCHENGFUWU:CONGTIHUOQUEREN、ZHIDAOANZHUANG、DIAOSHI、XIEZHUYONGHUWEIXIU、BAOYANG、GUANLI,ZISHIZHIZHONGJINGXINFUWU,FUZEDAODI。

2、QUANTIANHOUFUWU:7*24XIAOSHIYABOAPPSHOUJIBANZIXUNFUWU,YIZUIYOUXIAO、ZUIKUAIDEFUWUYAOQIU,QUEBAOBAYONGHUYINGUZHANGERZAOCHENGDESUNSHIJIANSHAODAOZUIDICHENGDU。

3、QUANFANGWEIFUWU:DUISUOYOUYONGHUYOUJIHUADIDINGSHIXUNCHA、HUIFANG,YOUXIAODIDUIYONGHUSHEBEIJINXINGXILIEWEIXIU、BAOYANGDEQUANMIANFUWU。

4、QUANSHENXINFUWU:NAIXINTINGQUYONGHUYIJIANHEYAOQIU,JINGXINCAOZUO,TIGONGYOUZHIFUWU,CHENGXINXIEJUERENHEKUIZENG。

五项原则:

1、“YITICHANG”:TICHANGSHIYONGBIAOZHUNWENMINGYUYAN。

2、“ERDUJUE”:DUJUEYONGHUERCITOUSU;DUJUENONGXUZUOJIA。

3、“SANBIXU”:BIXUDINGQIHUIFANGYONGHU;BIXUANJISHUGUIFANZHIDAOGONGZUO;BIXUSHIXING7*24XIAOSHIREXIANYABOAPPSHOUJIBANZIXUNFUWU。

4、“SIBAOZHENG”:BAOZHENGJISHI;BAOZHENGZHILIANG;BAOZHENGQUANGUOCHENGFUWU;BAOZHENGSHEBEIZHENGCHANGYUNZHUAN。

5、“WURENZHEN”:RENZHENTINGQUYONGHUYIJIAN;RENZHENJIANCHAFENXIGUZHANG;RENZHENDIAOSHIWEIXIU;RENZHENTIANXIEGEZHONGBIAOGE;RENZHENYUYONGHUGAOHAOGONGZUOGUANXI。

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